Technical Hotline VISUM

The technical hotline is an e-mail-service operated by PTV that may be contacted

  • by all users in case of program errors of the latest program version that cannot be solved by a procedure offered in the manual or in the FAQ section
  • by trained users of our clients that have signed a software maintainance contract with PTV directly in case of other technical program enquiries.

For enquiries on maintainance contract, license and cost issues, please contact our customer service. If you've purchased the software through any of our agents, please contact them directly for any enquiries.

In order to provide a fast and efficient hotline service, please supply as much information as possible. All fields marked with "*" are mandatory.

Form of address:*
First name:*
Last name:*
Phone (numbers only):
Fax (numbers only):
PTV dongle/client no.
(e.g. 28887/99101):
Store this contact data on my computer. (Please ensure that 'Cookies' are enabled.)
Program version
(e.g. 5.40):
  Service pack: *
Program edition:
Windows version:  Service pack: *
Windows edition:
Issue type:*
Subject: *
Please describe your issue in detail. In case of a problem: What did you expect to see and what did you see instead?*
Please provide a detailed list of steps that can be taken to reproduce the problem:

Please enclose
  • all files necessary to reproduce the described behavior
  • screenshots that illustrate your issue
  • screenshots of any error message
in a single, zip-compressed file (max. 15MB).

Name of this file (*.zip):