Technical Support PTV Viswalk

The technical support is an e-mail-service operated by PTV Group that may be contacted

• by all users in case of program errors of the latest program version that cannot be solved by a procedure offered in the manual or in the FAQ section
• by trained users of our clients that have signed a software maintenance contract with PTV Group directly in case of other technical program enquiries.

For enquiries on maintenance contract, license and cost issues, please contact our sales team. If you've purchased the software through any of our agents, please contact them directly for any enquiries. In order to provide a fast and efficient support service, please supply as much information as possible. All fields marked with "*" are mandatory.

Form of address*

Mr. Ms.

Firstname*

Lastname*

Company*

Town*

Country*

Afghanistan Algeria Andorra Argentina Armenia Aruba Australia Austria Azerbaijan Bahrain Belarus Belgium Belize Bosnia and Herzegovina Botswana Brazil Bulgaria Canada Cape Verde Central African Republic Chad Chile China Colombia Congo Congo, The Democratic Republic of the Cook Islands Costa Rica Croatia Czech Republic Côte d´Ivoire Denmark Dominican Republic Ecuador Egypt El Salvador Eritrea Estonia Ethiopia Finland France French Guiana Gabon Germany Ghana Greece Guadeloupe Guam Guatemala Guinea Haiti Honduras Hong Kong, China Hungary Iceland India Indonesia Ireland Israel Italy Japan Jordan Kenya Kiribati Korea, Republic of Kuwait Latvia Lebanon Liechtenstein Lithuania Luxembourg Macao Madagascar Malawi Malaysia Maldives Mali Malta Martinique Mauritania Mauritius Mexico Moldova, Republic of Monaco Mongolia Montenegro Morocco Namibia Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Panama Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Republic of North Macedonia Romania Russian Federation Saint Barthélemy Saint Martin (French part) Saint Pierre and Miquelon San Marino Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovakia Slovenia South Africa Spain Sri Lanka Sweden Switzerland Taiwan, Province Of China Tanzania, United Republic Of Thailand Togo Tunisia Turkey Uganda Ukraine United Arab Emirates United Kingdom United States Vatican City Venezuela, Bolivarian Republic Of Viet Nam Zambia Zimbabwe

Email*

Phone

PTV dongle/client no.
(e.g. CM 90000xxx)*

Store this contact data on my computer

Program version (e.g. 13)*

Service pack*

Program edition

32-Bit 64-Bit

Windows version*

Service pack*

Windows edition

< 32-Bit 64-Bit

Issue type*

Error Question Improvement

Topic

Installation Models and Algorithms General Program Handling Modeling Graphics Results COM Signal Control API Other

Subject*

Please describe your issue in detail. In case of a problem: What did you expect to see and what did you see instead?*

Please provide a detailed list of steps that can be taken to reproduce the problem*

Please enclose

• all files necessary to reproduce the described behavior
• screenshots that illustrate your issue
• screenshots of any error message

in a single, zip-compressed file (max. 15MB).

Name of this file (*.zip):