Technical Support PTV Visum

The technical support is an e-mail-service operated by PTV Group that may be contacted

  • by all users in case of program errors of the latest program version that cannot be solved by a procedure offered in the manual or in the FAQ section
  • by trained users of our clients that have signed a software maintenance contract with PTV Group directly in case of other technical program enquiries.
For enquiries on maintenance contract, license and cost issues, please contact our sales team. If you've purchased the software through any of our agents, please contact them directly for any enquiries. In order to provide a fast and efficient support service, please supply as much information as possible. All fields marked with "*" are mandatory.

Please enclose

  • all files necessary to reproduce the described behavior
  • screenshots that illustrate your issue
  • screenshots of any error message
in a single, zip-compressed file (max. 15MB).

Name of this file (*.zip):